About Us

Beacon Software creates technology that enables towing & roadside providers to manage, update, dispatch, track and invoice jobs, in real time, from anywhere in the world. Our mission is to provide a suite of features that allows towing & roadside professionals to run their businesses without technology getting in the way. Beacon technologies save time and money!

Our Story

Beacon Software began in 2000 with a collaboration between software engineers Todd Althouse and Aleks Petkovic alongside of the dedicated towing professionals at Rudy Smith Service. Established in New Orleans in 1920, Rudy Smith Service is one of the oldest towing & recovery operations in the world. This third-generation, family owned operation has been rescuing stranded motorists for almost a century. As technology advanced, there was an obvious need to transform the industry. Todd and Aleks were catalysts in a continuing effort to move the Towing & Roadside industry ahead of the technology curve. The advent of two-way communication, digital dispatch, tracking and cloud-based software platforms led to the creation of Beacon Software. The same passion and experience the Smith family has put into rescuing motorists is woven into Beacon’s entire suite of tow & roadside management products.

Why Beacon

It started with a vision: What if towing & roadside professionals could utilize GPS tracking to map drivers and make real-time dispatch decisions? Could we create and deploy a cloud-based software platform that would enable operators to access and manage their operations from anywhere in the world? In 2002, Beacon made “The First” cloud-based towing & roadside management software a reality.

The Beacon Difference

Beacon designed & created most of the features you see in towing & roadside industry software today. Beacon products are in use by over 40,000 towing & roadside professionals in 30+ countries. Beacon handles over 8 million calls each year. Our customers, running a single truck or 300+ trucks, know that all their needs can be met under the Beacon umbrella. Beacon features over 50 partner integrations and around-the-clock, free and friendly support. Beacon is the preferred software of the towing and roadside assistance industry.

First in cloud-based software; First in mobile apps; First in Digital Dispatch; the most motor club integrations, GPS, credit card processing…! The most features in the industry. Beacon is not just different –It’s better.

Hurricane Katrina Vehicle Recovery

Beacon’s revolutionary platform changed the towing industry forever. No better example exists than Katrina, the monumental hurricane that devastated New Orleans in 2005. During the mayhem and chaos, Beacon became the vital resource for towing and recovery efforts across southern Louisiana.
Utilizing Beacon’s Dispatch Anywhere® platform, Rudy Smith Service was able to efficiently coordinate, manage & dispatch hundreds of tow trucks recovering thousands of flooded vehicles. One Beacon Dispatch Anywhere® database handled all dispatching, billing and driver commissions for the largest vehicle recovery project in history.

Towing and Roadside Community

The Towing and Roadside Assistance industry is a collection of diverse, hardworking partnerships. Beacon Software is a proud sponsor and member of many of the organizations that strengthen this community, and the list keeps growing! A big thanks to the following associations for accepting our contributions and allowing us to be a part of your story.