Support & Training

Beacon Helpdesk
Use Beacon's Helpdesk to quickly get answers from our knowledge base, review tutorials, and submit new support tickets.

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Service Status and Announements


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Email Customer Support
All email inquiries are answered fully (with references to documentation and videos) as they are received. Emails will be answered during office hours: Monday through Friday, 9:00 AM to 6:00 PM EST. Emails sent during non-office hours will be answered the following business day.

Support Email:

Single Incident Phone Support
Customer support over the phone is available for all Beacon products Monday through Friday, 9:00 AM to 6:00 PM EST. Emergency phone support for Dispatch Anywhere is also available 24 hours, 7 days a week. All other non-Beacon-related support will be billed as Premium Phone Support.

Phone: (440) 237-6653

Premium Phone Support
All Non-Beacon-related phone support (other than Dispatch Anywhere phone support) will be billed at $85 per hour, with a minimum of .5 hours.

Phone: (440) 237-6653

Online Training
Training is important, therefore, Beacon Software offers one-on-one online training sessions for the first 30 days for all new Dispatch Anywhere customers.

Beacon Support:

Installing New versions of Dispatch Anywhere are not recommended unless your company has been instructed to do so by a Beacon Software representative.

Dispatch Anywhere Setup (487)

Contact Sales

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